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FIT Bookings

Entrance Tickets to the Wildlife Park

Bought tickets are viewed as an act benefiting the protection of species and the biodiversity of nature and can be changed or cancelled only in force major cases.

Activities

Activity bookings (outside travel packages) are to be paid upon booking. Pre-booked activities can be cancelled free of charge 14 days before the start of the activity after which the booking has no modification or cancellation right. Bookings that are made on spot must be paid upon booking – no modification or cancellation right.

Accommodation Bookings

Bookings are to be paid 100 % advance upon booking. Applied campaign terms are always informed separately.

Cancellation more than 22 days before arrival date: 15 € service fee is deducted from the refundable amount.

Cancellation 21-15 days before arrival date: Non-refundable cancellation fee 50 %.

Cancellation 14-18 days before arrival date: Non-refundable cancellation fee 75 %.

Cancellation 0-7 days before arrival date: Non-refundable cancellation fee 100 %.

Travel Packages

Bookings that include accommodation and other travel service (for example ticket, transfer, guided activity or renting sport equipment) form a travel package.

We apply Finnish Consumer Ombudsman’s general terms and conditions for package travel. You will find a link to these terms and also to Ranua Resort’s terms and conditions at the bottom of this page.

Please, note that the terms are not applied to bookings that are made via third party and in those cases the terms should be always checked from the booking agent.

Group Bookings & Tour Operators

Entrance Tickets to the Wildlife Park

If the customer has made a group reservation for the tickets and some of the guests do not use their
tickets, the unused tickets will not be automatically refunded, as buying a ticket is considered an act
benefiting the protection of species and the biodiversity of nature.

Activities

Please note that you must confirm final pax amount for Ranua Resort 14 days before the reservation. After that all the changes and cancellation are non-refundable. If the pax number is higher than informed the group will be invoiced according the new pax number.

Accommodation bookings by Tour Operators

FIT Bookings

  • The booking is to be paid 100 % upon booking by deposit invoice or payment link.
  • During December 15th – Jan 6th free cancellation until 60 days prior arrival, after which the cancellation fee is 100 %.
  • Outside the Christmas / NY period free cancellation until 30 days prior arrival, after which the cancellation fee is 100 %.
  • If booking is cancelled prior the deadline, the payment is refunded minus 15 € office fee.

Groups

Please check the terms for groups from the sales sales@ranuaresort.com.

More information

Wildlife Park ticket sales

wildlifepark@ranuaresort.com

Accommodation Bookings & Travel Packages

reception@ranuaresort.com