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Accessibility at Ranua Resort
Everyone is warmly welcome at Ranua Resort. On this page, we have gathered information about accessibility at Ranua Resort, along with guidance to help you plan your visit.
If you do not find the information you are looking for on this page, we are happy to help. You can contact our switchboard by phone at +358 16 469 2050. During the call, you can choose whether you would like to speak with the Wildlife Park ticket office or the accommodation reception.
You can also send an email to our accommodation reception at reception@ranuaresort.com or to the Wildlife Park ticket office at wildlifepark@ranuaresort.com. We are also happy to help with questions related to our restaurants and activities.
You can find the current opening hours for our reception services at the bottom of the page.
Arriving at Ranua Resort
Ranua Resort is easy to reach both by car and by public transport. There is a spacious parking area in front of the resort, where you can leave your car safely during your visit. The parking area can also accommodate larger vehicles, such as coaches.
There are four marked accessible parking spaces in the upper section of the parking area, near the fence.
Public transport bus stops are located right in front of Ranua Resort, along Rovaniementie. The walk from the bus stop to the area is short. When arriving, please note that the condition of the walking routes may vary depending on the season and weather conditions.
You can read more about arriving at Ranua Resort by car or public transport on our website under Ranua Resort, Arrival.
Courtyard and location of services
From the parking area, you can access the Ranua Resort courtyard. The courtyard area includes Wild Arctic Restaurant, the Wildlife Park ticket office, Fazer shop, Café Bubo, Murrrmurrr Castle and the Teddy Bear Exhibition. The reception for Holiday Villas, Safari House and activity services are located on the other side of the Murrrmurrr castle.
Services are located within the same courtyard area, which makes it easier to move around the area and understand the routes. Before your visit, you can take a look at the area map, which shows the locations of the parking area, ticket office, restaurant, WC facilities and other services. The map is especially helpful when planning a visit with mobility aids, a pram, an assistance dog or a group that requires assistance.
Walking routes and weather conditions
The walking routes in the courtyard area are outdoor routes, which means that snow, ice, rain, sanding gravel and other weather conditions may affect how easy they are to use. During the winter season, we recommend allowing a little extra time for arrival and moving between services. Our staff will be happy to help you find the right building or route.
WC facilities
WC facilities are located in different areas of Ranua Resort. More detailed information about the locations of WC facilities, accessible and gender-neutral toilets, and the Toilet Card can be found further down the page under WC Facilities.
Additional guidance before arrival
If you need additional guidance for your arrival or would like to confirm information about walking routes in advance, you are welcome to contact our staff. We are happy to help make the beginning of your visit as smooth as possible.
Wildlife Park ticket office and Wildlife Park route
Wildlife Park ticket office
The Wildlife Park ticket office is located next to Wild Arctic Restaurant. There are no steps or thresholds at the entrance to the ticket office.
Entrance wristband
You can purchase entrance tickets to the Wildlife Park in advance from our online store or on site at the ticket office. When you purchase your ticket from the online store, you will receive an entrance wristband from the ticket office.
The entrance wristband is valid for the whole day during the Wildlife Park’s opening hours. You may leave the Wildlife Park area, for example, to eat or visit another service in the courtyard area, and return to the Wildlife Park on the same day. Please keep your wristband on throughout your visit.
The EU Disability Card entitles the holder’s assistant to free entry to the Wildlife Park. Please show a valid EU Disability Card at the ticket office when purchasing or collecting your entrance tickets.
Ticket office services
There are two service desks at the ticket office. From the ticket office, visitors enter the Wildlife Park through automatic gates.
At the ticket office, you can take along a printed Wildlife Park map. The map is available in Finnish and in English and includes information about Ranua Resort, the Wildlife Park map and the species living in the Wildlife Park. You can also view the map online on our website:: Ranua Resort – Wildlife Park map. Along the route, each animal species has an information sign in Finnish and English, with pictures to support the text.
You can also ask the ticket office staff for buggies, wheelchairs and other mobility aids. More information is available under Mobility aids and children’s pushchairs.
WC facilities near the ticket office
There are two WC facilities in connection with the ticket office, as well as an accessible and gender-neutral WC.
WC facilities are also located at the end of the ticket office building, on the courtyard side. If needed, our staff will guide you to the WC facilities.
There are also WC facilities inside the Wildlife Park, right near the entrance. These facilities have separate toilets for men and women, but no accessible or gender-neutral WC. The WC facilities inside the Wildlife Park can be used during your Wildlife Park visit without leaving the Wildlife Park area. This is worth noting especially during the summer season if you move from the Wildlife Park to the domestic animal yard.
Wildlife Park route
Route and accessibility
The Wildlife Park route is approximately 2,8 kilometres long. The route runs through a forest environment, where visitors move along outdoor walking paths. Path is partly on wooden boardwalk and partly along a gravel road.
The Wildlife Park route has some steep uphill and downhill sections. The route is accessible with mobility aids, but the gradient, ground surface and weather conditions should be taken into account when planning your visit. In winter, some uphill and downhill sections may be slippery, even if the route has been gritted.
Not all enclosures offer the same accessible view from a wheelchair or from a lower viewing height as they do when viewed while standing. This is worth taking into account when planning your visit.
We recommend allowing plenty of time for the Wildlife Park route. A calm pace makes the visit more enjoyable, especially when visiting with mobility aids, a pushchair or small children.
The animals’ home
The Wildlife Park is the animals’ home. During the day, the animals may rest, sleep or spend time in their shelters, and they may not always be visible during a visit. In the Wildlife Park, visitors may also notice louder animal sounds and stronger natural smells. These are part of the animals’ daily life, natural rhythm and well-being.
You can learn more about the animal species living in the Wildlife Park on our website: Wildlife Park – Animals
Rest areas and WC facilities
There are several rest areas along the route. Accessible and gender-neutral WC facilities are located around the halfway point of the Wildlife Park route. These WC facilities are located near the Polar bear and brown bear viewing areas, along the gravel road.
Services along the route
During the summer season, there are two kiosks along the route where you can buy, for example, coffee, refreshments and ice cream. The kiosks are closed during the winter season.
Around the halfway point of the Wildlife Park route, in the area near the wolverine enclosure, there is a lean-to shelter with a campfire site. The campfire site is available for use when the fire warning situation allows it, and there is no wildfire warning in effect. During dry periods in summer, lighting a fire may be prohibited for safety reasons.
There is a playground near the lean-to shelter. More information about the playgrounds is provided further down this page.
Accommodation at Ranua Resort
Ranua Resort’s accommodation options are located in a peaceful natural setting. The accommodation units are not fully accessible, but your stay can be made easier, for example, with portable ramps for the entrance and a shower chair for the bathroom.
We recommend informing us of any accessibility-related needs when making your reservation or before your arrival. This allows us to assist you in advance and make your stay as smooth as possible. If you are unsure which accommodation option would best suit your needs, we recommend contacting our accommodation reception before making a reservation or before your arrival. We will be happy to help you plan your visit.
Below, you will find information about the accessibility and approachability of our accommodation options. More detailed descriptions, prices and booking instructions can be found on our accommodation pages: Holiday Villas and Glass Igloos.
Holiday Villa reception
The Holiday Villa reception is located at Rovaniementie 29.
There is an approximately 6 cm high threshold at the entrance to the reception. There are no stairs at the entrance, and there are no other thresholds inside the reception area. The clear width of the doorway is 100 cm, and the clear width of the corridor is approximately 60 cm.
The reception desk height is 115 cm. There is also plenty of space at the reception for guests using wheelchairs.
Glass Igloo reception
The Glass Igloo reception is located at Leirintäalueentie 5.
There is an approximately 3-metre-long ramp leading to the reception entrance. There is an approximately 6 cm high threshold at the entrance. The clear width of the doorway is 80 cm, and the doorway can be widened to 58 cm if needed.
The reception desk height is 115 cm. The corridor width at the reception is 128 cm.
Holiday Villas
Entrance
There is a parking space for a car in front of each Holiday Villa. The car can be driven close to the entrance, which makes arrival, unloading luggage and moving into the Villa easier.
There are three steps leading to the Holiday Villa entrance. One step is 21 cm high. If needed, we can provide a ramp for the entrance to help with access over the steps.
The entrance doorway is 88 cm wide. There is a 10 cm high threshold at the doorway.
Bedroom
The doorway to the downstairs bedroom is 80 cm wide. The bedroom door is a sliding door.
The bedroom has either two separate single beds or one double bed. The bed height is 60 cm.
Please contact our reception if you would like to request a specific bed type for the bedroom.
The second bedroom is located upstairs. There are 16 steps leading upstairs, each 18 cm high.
Bathroom
The downstairs bathroom includes a toilet, washbasin, shower and sauna.
A shower chair is available for the bathroom. The shower chair can be brought to the Holiday Villa on request. We recommend asking for the shower chair in advance so that we can take your needs into account before your arrival.
The sauna door is 80 cm wide. There is a 35 to 40 cm high step onto the sauna bench.
The second bathroom is located upstairs. The upstairs bathroom includes a shower cubicle, washbasin and toilet. There are 16 steps leading upstairs, each 18 cm high.
Kitchen and living room
The kitchen and living room are located in the same open-plan space. The corridor width is 100 cm.
The sofa seat height in the living room is 45 cm. The kitchen table height is 75 cm. The living room and kitchen area has a fireplace. Living room and kitchen chairs can be moved as needed.
There is access from the living room to the terrace. The terrace door is 78 cm wide, and there is a 10 cm high threshold at the doorway.
Glass Igloo
Entrance
There are no parking spaces directly in front of the Glass Igloos. The car can be driven close to the entrance for arrival, which makes unloading luggage and moving into the igloo easier. Parking spaces are located near the Glass Igloo reception.
There are no stairs at the entrance to the glass igloo. There is an approximately 10 cm high step next to the entrance. The entrance doorway is 74 cm wide.
There are no thresholds inside a Glass Igloo, except for the bathroom door. The bathroom threshold is 3 cm high.
Kitchenette
The entrance hall is 80 cm wide and leads to the kitchenette. The kitchenette includes two small burners, a microwave oven, a coffee and tea maker, general cooking utensils, plates and cutlery.
The kitchenette countertop height is 89 cm. A small refrigerator is located underneath the countertop. The microwave oven has been placed at countertop height.
The dining table height is 76 cm. There are two chairs by the table, which can be moved aside if needed.
Bedroom
There are no thresholds leading to the bedroom.
The bedroom has either two separate beds or one double bed.
When making a reservation, please note that Twin Igloos have two separate beds. Lake Side Igloos have one double bed.
Lake Side Igloos also have two extra beds, which are located under the double bed. The extra beds are not full length and, therefore, are only suitable for children under the age of 14.
Bathroom
The bathroom door is 67 cm wide. The bathroom includes a toilet, shower cubicle, sauna and washbasin. The toilet seat height is 42 cm.
The sauna door is 60 cm wide. The sauna bench height is 31 to 45 cm.
A shower chair is available for the bathroom. The shower chair can be brought to the igloo on request. It can also be used over the toilet. We recommend asking for the shower chair in advance so that we can take your needs into account before your arrival.
Ranua Resort camping areas
Ranua Resort has two camping areas. The Wildlife Park camping area is located near the Wildlife Park and the Holiday Villa reception, along Rovaniementie. The Ranuanjärvi camping area is located along Lake Ranuanjärvi, approximately five kilometres from the Wildlife Park.
The Wildlife Park camping area is open all year round. The Ranuajärvi camping area is open during the summer season. Both areas have spaces for motorhomes and caravans, as well as tent pitches. During the summer season, camping cottages are also available at the Ranuajärvi camping area.
Accessibility at the camping areas varies depending on the services, the chosen pitch and the time of year. When using mobility aids or wanting to confirm that the area is suitable for your needs, we recommend contacting our accommodation reception before making a reservation or before your arrival. We will be happy to help you choose a suitable area and pitch.
Wildlife Park camping area
The Wildlife Park camping area is located right next to the Wildlife Park, close to the Holiday Villa reception. The area has spaces for motorhomes, caravans and tents. All caravan pitches have electricity, and the pitches have an asphalt surface.
Reception and services in the area
The reception for the Wildlife Park camping area is located at the Holiday Villa reception, opposite the Wildlife Park entrance.
The area has a service building with a kitchen and dining area, WC facilities, showers, saunas, a laundry room and a chemical toilet disposal point. The service building also has an accessible and gender-neutral WC and shower facility. The space is equipped with toilet seat support rails and a shower chair.
The area also has children’s playgrounds, a campfire shelter and free Wi-Fi. There is an approximately 2 cm high threshold at the entrance to the kitchen and dining area in the service building. Otherwise, the space has no thresholds.
Arrival outside reception opening hours
The area’s services are available only for guests staying at the camping area. Arrival is also possible outside reception opening hours.
If you arrive outside reception opening hours, you can use the key safe located on the wall of the service building. A permanent 24/7 code for the key safe is available from our online store. When you reserve a caravan pitch from our online store, the access code for the service building will be provided with your booking confirmation.
Additional information
If you use mobility aids or would like to confirm that the area is suitable for your needs, we recommend contacting our accommodation reception before making a reservation or before your arrival. We will be happy to help you choose a suitable pitch.
More information about the location, reservations and services of the Wildlife Park camping area can be found on the area’s own page: Ranua Resort – Camping Wildlife Park
Lake Ranuanjärvi campsite
The Ranuanjärvi camping area is located on the shore of Lake Ranuanjärvi, close to Ranua town centre. The area is approximately two kilometres from the nearest grocery store and about five kilometres from Ranua Resort’s Wildlife Park.
Reception and services in the area
The reception for the Ranuanjärvi camping area is located on Leirintäalueentie 5, and shares the same reception with the Glass Igloos.
Access to the reception is via an outdoor entrance with a slightly sloping ramp of 3 metres. The camping area has spaces for motorhomes, caravans and tents. The area also has camping cottages.
The camping area has WC and shower facilities, a sauna, a chemical toilet disposal point, an outdoor fireplace, a sandy beach and a playground. The area also has an accessible and gender-neutral WC facility.
The sauna by the shore of Lake Ranuanjärvi, which can be reserved for private use. More information about sauna reservations and availability is available from the reception.
The camping cottages are suitable for 2 to 4 people. Some of the four-person cottages have a kitchenette. Guests staying in the camping cottages should bring their own bed linen, or bed linen can be rented from the reception.
Season and walking routes
The Ranuanjärvi camping area is open during the summer season from beginning of June until the end of August. The area is located close to nature and the lake, which means that weather conditions, terrain and the time of year may affect how easy it is to move around the routes and courtyard areas. The walking paths and pitches have a gravel surface.
Additional information
If you use mobility aids or would like to confirm that the area, cottage or services are suitable for your needs, we recommend contacting the reception before making a reservation or before your arrival. We will be happy to help you plan a suitable stay.
More information about prices, reservations, services and opening hours at the Ranuanjärvi camping area can be found on the area’s own page: Ranua Resort – Camping Ranuanjärvi
Dining at Ranua Resort
Ranua Resort’s restaurants serve guests during visits to the Wildlife Park, accommodation stays and activities. The restaurants are accessible, and the dining areas are designed to accommodate guests using mobility aids and pushchairs.
The restaurant tables can be moved to create more space for moving around. Our staff will be happy to assist with dining, using the facilities and questions related to special diets.
If a busy restaurant environment feels overwhelming or you need a quieter space, for example due to sensory sensitivity, a need for rest or another specific requirement, we recommend mentioning this when making a table reservation. We will do our best to take each guest’s needs into account, depending on the situation and availability.
We recommend informing us in advance about special diets and other dining-related needs, especially in connection with group reservations, meetings and pre-booked meals. This allows us to take your needs into account as well as possible before your arrival.
Wild Arctic Restaurant
Entrance
There are stairs and a ramp at the main entrance to Wild Arctic Restaurant. There is an approximately 10-metre-long entrance ramp leading to the door, with a gradient of 5%.
The restaurant entrance doors are automatic.
Dining and dining area
Wild Arctic Restaurant serves a lunch buffet and also offers à la carte dining.
The Grill menu includes, for example, French fries and burgers. The menu is available on request from the restaurant staff.
The buffet counter height is 81 cm. The dining table height is 75 cm. Restaurant chairs can be moved aside if needed, for example, to create more space at the table for a wheelchair or other mobility aid.
The restaurant has high chairs for small children.
WC facilities
WC facilities are available in connection with the restaurant. The accessible and gender-neutral WC facility also has a baby changing station.
The accessible WC facility does not have an emergency alarm.
Meeting rooms
There are stairs leading to the meeting rooms at Wild Arctic Restaurant. If needed, a platform lift can be used to access the meeting rooms.
There are no separate WC facilities in the meeting rooms. The nearest WC facilities are located in the restaurant area on the ground floor.
A separate catering service can be arranged for the meeting room.
Arctic Igloo Restaurant
Entrance
Igloo Restaurant is located in connection with the Glass Igloos on Leirintäalueentie 5. The restaurant entrance is the same as the entrance to the Glass Igloo reception.
There is an approximately 3-metre-long ramp leading to the entrance. There is an approximately 6 cm high threshold at the entrance. The clear width of the doorway is 80 cm, and the doorway can be widened to 58 cm if needed.
The corridor width at the restaurant entrance is 128 cm. The Glass Igloo reception desk is located by the same entrance, and the desk height is 115 cm.
Dining and dining area
Igloo Restaurant serves breakfast and dinner. The buffet counter height is 90 cm.
The restaurant table height is 70 cm. The chairs by the tables can be moved aside if needed, for example to create more space at the table for a wheelchair or other mobility aid.
If you need special arrangements related to dining or would like to confirm that the restaurant is suitable for your needs, we recommend contacting the reception in advance.
WC facilities
The nearest WC facilities for Igloo Restaurant are located outside the restaurant building, across the patio. The WC facilities can be accessed from outside, and the distance from the restaurant entrance is approximately 4 metres. The doorway to the WC facilities is 110 cm wide.
There are two separate WC facilities in the building. Both are accessible and gender-neutral.
The accessible WC facilities does not have an emergency alarm.
Safaris and activities
The starting point for safaris and activities is located at Safari Bar, next to the Holiday Villa reception. Reservations for activities are handled at the reception, where some activities are also available to book. Some of the activities can also be booked through our online store.
Many activities can be adapted for different types of visitors with accessibility-related needs. Suitability is always assessed individually, taking into account the participant’s needs, weather conditions, the condition of the route and safety requirements.
On snowmobile safaris, it may be possible to participate in a sled pulled by the guide’s snowmobile. On husky and reindeer safaris, participation may be possible in a sled, with another person driving the sled. If needed, the guide can help assess which option is safe and suitable.
We recommend contacting our reception in advance if you use mobility aids, need assistance with a suitable activity or would like to confirm accessibility before making a reservation.
Our reception staff will be happy to advise which activities are suitable for guests looking for a calmer programme and which activities involve a more physically active experience. You can contact us by phone at +358 16 469 2050 or by email at reception@ranuaresort.com.You can also find more information of each activity from our webpages: Ranua Resort – Activities.
Safari Bar
Safari Bar serves as the meeting point for safaris and activities. It is located next to the Holiday Villa reception, and in winter it is also open as a refreshment point for activity guests.
During the winter season, Safari Bar offers guests a warm and cosy place to spend time. The space has a pool table, and billiard can be played free of charge. Safari bar has a play corner for children, with colouring books, pens and books. The books are mainly in Finnish.
During the summer season, Safari Bar does not have a sales point, but the space can be used as a quiet area for visitors. In summer, it is often possible to find a calmer place at Safari Bar than in the busier restaurant areas. The space has a microwave oven and high chairs available for guests. At the Safari Bar there is an accessible and gender neutral WC with nappy changing station for children.
Playgrounds
WC Facilities
Guide, hearing and assistance dogs
Guide, hearing and assistance dogs are welcome in the Wildlife Park when the following requirements are met:
- A certificate for the guide, hearing or assistance dog must be presented at the ticket office. The certificate must include the details of both the dog and the handler.
- A vaccination certificate is required. The dog must have valid vaccinations against distemper, infectious hepatitis and parvovirus. We also recommend vaccinations against kennel cough and rabies.
- The dog must wear a clearly visible guide, hearing or assistance dog vest and be kept on a leash throughout the visit.
- The handler is responsible for ensuring that the dog does not disturb the animals or other visitors.
- Please note! The Wildlife Park may have animal sounds and natural scents that can also affect the behaviour of an assistance dog.
Please note that guide, hearing and assistance dogs cannot take part in all services or activities. Dogs cannot be brought to the following services:
- Activities
- Exclusive Animal Experiences
If you have any questions about visiting with a guide, hearing or assistance dog, you can contact the Wildlife Park ticket office or our accommodation reception through our switchboard at +358 16 469 2050. During the call, you can choose whether you would like to speak with the Wildlife Park ticket office or the accommodation reception.
You can also send an email to our accommodation reception at reception@ranuaresort.com or to the Wildlife Park ticket office at wildlifepark@ranuaresort.com.
Mobility aids
Mobility aids can be rented from the Wildlife Park ticket office for use during your visit. The rental fee is €10, and a deposit must be paid at the time of rental. The mobility aid will be returned to the same location after use.
Mobility aids are available in limited numbers, so we recommend reserving a wheelchair or rollator in advance, especially during the winter season or peak holiday periods. To reserve a mobility aid or ask about availability, you can contact the Wildlife Park ticket office by email at wildlifepark@ranuaresort.com or through our switchboard at +358 16 469 2050.
Children’s pushchairs can also be rented from the ticket office for the Wildlife Park route. Pushchairs cannot be reserved in advance and are rented on site, subject to availability.