FIT Bookings

Entrance Tickets to the Wildlife Park

Purchasing an admission ticket to the wildlife park is primarily an act of supporting species conservation and biodiversity. Therefore, purchased tickets cannot be exchanged, modified, or canceled except in cases of force majeure.

Review the full terms and conditions here.

Activities

Activity bookings (outside travel packages) are to be paid upon booking. Pre-booked activities can be cancelled free of charge 14 days before the start of the activity after which the booking has no modification or cancellation right. Bookings that are made on spot must be paid upon booking – no modification or cancellation right.

Accommodation Bookings

Accommodation bookings must always be paid in full (100%) at the time of booking. The terms for promotional bookings are specified separately in each offer.

The cancellation policies for holiday villas and igloos vary by season.

You can find the booking and cancellation terms for different accommodation options and caravan sites here.

Restaurant Reservations

Advance reservations can be canceled free of charge up to 7 days before the reservation date. After this, reservations cannot be modified or canceled.

Reservations made on-site are binding and must be paid at the time of confirmation.

Travel Packages

Bookings that include accommodation and other travel service (for example ticket, transfer, guided activity or renting sport equipment) form a travel package.

We apply Finnish Consumer Ombudsman’s general terms and conditions for package travel. You will find a link to these terms and also to Ranua Resort’s terms and conditions at the bottom of this page.

Please, note that the terms are not applied to bookings that are made via third party and in those cases the terms should be always checked from the booking agent.

Group Bookings & Tour Operators

Entrance Tickets to the Wildlife Park

If the customer has made a group reservation for the tickets and some of the guests do not use their
tickets, the unused tickets will not be automatically refunded, as buying a ticket is considered an act
benefiting the protection of species and the biodiversity of nature.

Activities

Please note that you must confirm final pax amount for Ranua Resort 14 days before the reservation. After that all the changes and cancellation are non-refundable. If the pax number is higher than informed the group will be invoiced according the new pax number.