Updated 19.6.2023

Starting October 1, 2020, we introduced a service fee at our web shop at https://store.ranuazoo.com in the product categories listed below. The service fee is charged in full at the time of booking in the web shop. It will be determined according to the product category and is charged per reservation. We use the service fees collected from the web shop for the development of online sales in the future.The amount of the service fee is indicated after the category.

Service fees
Entrance ticket reservation 1 € *
Activity reservation 15 € *
Equipment reservation 1 € *
Package reservation 15 € *
* pertains to all reservations made in advance

Example 1
If you book entrance tickets to the wildlife park for your party, two adults and one child, the service fee in full with a reservation is
1 €. The size of the party does not matter for determining the service fee.

Example 2
If you book an activity (activity or safari) for your party, two adults and three children, the service fee is maximum 15 €. The size of your group or the number of activities reserved does not matter for determining the service fee.

Example 3
If you book entrance tickets and/or activity, for your party, the service fee is in total 15 €. The service fee amount is maximum 15 € per reservation.

Additional payments

From 1 October 2020, we will introduce an additional payment price list related to abuse and damage in our accommodations. Additional fees according to the additional payment price list will be charged to the customer when misuse has been established. The more extensive terms and practices of the price list are recorded in the reservation and cancellation conditions of Ranuan Seudun Matkailu Oy.

Additional cleaning payment 200 €
Non-declared pet in the accommodation 100 €
Smoking inside the accommodation 400 €
Opening the door of the customer’s apartment between 6 p.m. and 8 a.m. 60 €

Apartment repair costs will be charged according the true cost of the damage.

If, after the stay, it is clearly noticeable that number of people staying at the accommodation exceeds more than the number of people expected or beds have been used more than the stated number of people, Ranuan Seudun Matkailu Oy charges according to the exceeded number of people/used beds in the accommodation according to the price list.

Please note that this pricing is applied only in the accommodation units where the accommodation price depends on the number of guests staying at the accommodation.

Example 1
The customer has reserved the apartment for two (2) people and made the payment according to this number of people. After staying, it is noted that four (4) of the six beds in the apartment have been used. In this case, from the customer an additional fee will be charged, assuming that four (4) people have stayed in the apartment instead of two (2) people. The amount of the surcharge is always defined according to the valid price list. Cases are always processed on a case-by-case basis.